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Re: Fraud scam - Account Holder: Personal details removed by Community Manager

Hi Can you speak to our fraud team? The number is: 0800 161 5149 Thanks,Sally

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Re: Neteller Issues

Morning!Just to let you know I am looking into this with the Fraud team at the moment. Thanks,Sally

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Re: New for Natwest

Hi To find this out, you can use this tool. Thanks,Sally

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Re: Foundation Business Account

Morning!Would you be able to give me a bit more info on what it is you're trying to do?Do you already have a business account? Thanks,Sally

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Re: foreign customer, debit card has expired

Morning!The most likely scenario is that the card has been posted to your registered address in the UK- do you still have one? If not, can you give us a call on: 03457 888 444 and the team will try and...

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Re: Join our Q&A on our new Current Account

Hi David will be back to answer all your questions this week - are you happy to wait till he's back on to chat to him about your query or would you like me to follow up asap?Thanks,Sally

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Re: Fraud scam - Account Holder: Personal details removed by Community Manager

If you add 0044 to the beginning of it you should be able to get through - let me know if not though! Sally

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Re: Natwest Black account

Hi The current Black Account is going to be re-priced to £26 from £24; this is to reflect the increasing cost of the benefits provided with the product.  This price increase will mean that going...

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Re: Natwest Black account

So the new price of the Black account will be communicated to customers from October to November, and the new price will start from January - I gave you an early heads up!Let me know if you have any...

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Re: Join our Q&A on our new Current Account

Hi The Reward account range launched today which is why there wasn't more information last week, and marketing will start over the coming weeks because we're very excited to share the details with our...

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Re: Fraud scam - Account Holder: Personal details removed by Community Manager

We don't have an email contact form unfortunately. Can you try this number and see if it works from your Skype? +44 125 230 8047 Thanks,Sally 

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Re: Join our Q&A on our new Current Account

Hi everyone - David will answer al the questions you've posed since last week this afternoon at 16:30, not 11:30 as I originally said! Thanks,Sally

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Re: Credit Card Fraud

Afternoon Sorry it's taken me a while to find the answer to your question, so:Where fraud spend actually occurs frequently at a retailer, we safeguard customers via fraud profiling systems which are...

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Re: Pay day Monday

Morning Yes,  advice still stands at the moment! Sally

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Re: Improve the login page on the app to help elderly customers - Status...

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Re: How to reactivate a Dormant account

Hi I've private messaged you the link! Thanks,Sally 

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Re: Select Current Account

Morning Thank you for your post and first of all can I apologise for the difficulties you've had - I can appreciate how frustrating its been.I have passed your query on to our Executive Complaints...

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Latest alert from the Fraud team

The Fraud team are offering some more advice about a new-style telephone scam in which fraudsters impersonate major companies and organisations to take over computers to steal money from online bank...

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Re: Neteller Issues

Hi The Fraud team have said, "Neteller as an online provider of payment services, where card spend takes place without the card reader present and this is unfortunately a type of service that is...

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Re: Select Current Account

Hi  I've spoken to the team this afternoon, and they should have followed up with you before 4pm this afternoon, I can assure you they are working on your complaint, but keep me posted if you need me...

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