Re: Fraud scam - Account Holder: Personal details removed by Community Manager
Hi Can you speak to our fraud team? The number is: 0800 161 5149 Thanks,Sally
View ArticleRe: Neteller Issues
Morning!Just to let you know I am looking into this with the Fraud team at the moment. Thanks,Sally
View ArticleRe: Foundation Business Account
Morning!Would you be able to give me a bit more info on what it is you're trying to do?Do you already have a business account? Thanks,Sally
View ArticleRe: foreign customer, debit card has expired
Morning!The most likely scenario is that the card has been posted to your registered address in the UK- do you still have one? If not, can you give us a call on: 03457 888 444 and the team will try and...
View ArticleRe: Join our Q&A on our new Current Account
Hi David will be back to answer all your questions this week - are you happy to wait till he's back on to chat to him about your query or would you like me to follow up asap?Thanks,Sally
View ArticleRe: Fraud scam - Account Holder: Personal details removed by Community Manager
If you add 0044 to the beginning of it you should be able to get through - let me know if not though! Sally
View ArticleRe: Natwest Black account
Hi The current Black Account is going to be re-priced to £26 from £24; this is to reflect the increasing cost of the benefits provided with the product. This price increase will mean that going...
View ArticleRe: Natwest Black account
So the new price of the Black account will be communicated to customers from October to November, and the new price will start from January - I gave you an early heads up!Let me know if you have any...
View ArticleRe: Join our Q&A on our new Current Account
Hi The Reward account range launched today which is why there wasn't more information last week, and marketing will start over the coming weeks because we're very excited to share the details with our...
View ArticleRe: Fraud scam - Account Holder: Personal details removed by Community Manager
We don't have an email contact form unfortunately. Can you try this number and see if it works from your Skype? +44 125 230 8047 Thanks,Sally
View ArticleRe: Join our Q&A on our new Current Account
Hi everyone - David will answer al the questions you've posed since last week this afternoon at 16:30, not 11:30 as I originally said! Thanks,Sally
View ArticleRe: Credit Card Fraud
Afternoon Sorry it's taken me a while to find the answer to your question, so:Where fraud spend actually occurs frequently at a retailer, we safeguard customers via fraud profiling systems which are...
View ArticleRe: How to reactivate a Dormant account
Hi I've private messaged you the link! Thanks,Sally
View ArticleRe: Select Current Account
Morning Thank you for your post and first of all can I apologise for the difficulties you've had - I can appreciate how frustrating its been.I have passed your query on to our Executive Complaints...
View ArticleLatest alert from the Fraud team
The Fraud team are offering some more advice about a new-style telephone scam in which fraudsters impersonate major companies and organisations to take over computers to steal money from online bank...
View ArticleRe: Neteller Issues
Hi The Fraud team have said, "Neteller as an online provider of payment services, where card spend takes place without the card reader present and this is unfortunately a type of service that is...
View ArticleRe: Select Current Account
Hi I've spoken to the team this afternoon, and they should have followed up with you before 4pm this afternoon, I can assure you they are working on your complaint, but keep me posted if you need me...
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